Conflict management /

Eunson, Baden.

Conflict management / Baden Eunson. - Milton, Qld. : John Wiley & Sons Australia, 2007. - xii, 122 p. : illus. ; pbk ; 23 cm. - Wiley business tools series. .

"Bicentennial 1807 - 2007"

Includes bibliographical references and index.

Preface --
Introduction --
Conflict: the basics --
Conflict development --
Approaches to managing conflict --
Negotiation: the basics --
Positions, concessions and interests --
Getting ready to negotiate --
Negotiation styles --
Negotiation tools and planning --
Conclusion.

9780731406517 (pbk.) :

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Conflict management.

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