| 000 | 00700nam a22002297a 4500 | ||
|---|---|---|---|
| 003 | AU-EpEBC | ||
| 005 | 20130617111901.0 | ||
| 008 | 130617b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780975766187 | ||
| 040 |
_aNEMB _cNEMB |
||
| 082 | _a158.26/CAV | ||
| 998 | _bEW | ||
| 100 | _aCava, Roberta | ||
| 245 |
_aDealing with difficult people : _bhow to deal with nasty customers, demanding bosses and uncooperative colleagues / _cRoberta Cava |
||
| 250 | _a5th rev. ed. | ||
| 260 |
_aBurleigh Heads, QLD : _bCava Consulting, _c2008. |
||
| 300 | _bpbk ; | ||
| 650 | _aInterpersonal communication. | ||
| 650 |
_aWork _xpsychological aspects. |
||
| 650 | _aInterpersonal conflict. | ||
| 942 | _2ddc | ||
| 999 |
_c36439 _d36439 |
||