01189cam a2200313 a 4500 13190145 AU-EpEBC 20111017203432.0 030508s2003 ilua bf 000 0 eng 2003010432 0838908594 DLC DLC DLC AU-EpEBC Z678 .L34 2003 025.1/LAU 21 9298 9298 Laughlin, Sara, 1949- The library's continuous improvement fieldbook : 29 ready-to-use tools / Sara Laughlin, Denise Sisco Shockley, Ray Wilson. Chicago, IL : American Library Association, 2003. ix, 133 p. : ill. ; pbk ; 28 cm. Includes bibliographical references (p. 131-132). Library administration Handbooks, manuals, etc. Total quality management Handbooks, manuals, etc. Library administration United States Case studies. Total quality management United States Case studies. Shockley, Denise Sisco. Wilson, Ray W. Table of contents http://www.loc.gov/catdir/toc/ecip043/2003010432.html 9298 9298 0 0 0 0 MAIN MAIN G 2009-12-01 AbeBooks (Airport place books) 10.95 0 025.1/LAU 14856 2009-12-01 00:00:00 50.00 2009-12-01 AM