Laughlin, Sara,  1949- <br/><br/>
The library's continuous improvement fieldbook :  29 ready-to-use tools / 
Sara Laughlin, Denise Sisco Shockley, Ray Wilson. 
 - Chicago, IL :  American Library Association,  2003. 
 - ix, 133 p. :  ill. ; pbk ;   28 cm. 
<br/><br/>Includes bibliographical references (p. 131-132). 
<br/><br/><label>ISBN: </label>0838908594 
<br/><br/><label>LCCN: </label>2003010432 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library administration--Handbooks, manuals, etc.<br/>Total quality management--Handbooks, manuals, etc.<br/>Library administration--United States--Case studies.<br/>Total quality management--United States--Case studies.
<br/><br/><label>LC Class. No.: </label>Z678  / .L34 2003 
<br/><br/><label>Dewey Class. No.: </label>025.1/LAU