@book{43912,
	author = {James, Richard K., and Gilliland, Burl E.},
	title = {Crisis intervention strategies /},
	publisher = {Thomas Brooks/Cole,},
	year = {2012},
	address = {Belmont, CA :},
	edition = {Seventh edition.},
	note = {Gilliland's name appears first on the earlier editions.}
}