01008cam a22002414a 450000100090000000300090000900500170001800800410003501000170007602000280009304000240012104200080014505000230015308200170017610000280019324501190022126000570034030000330039750000200043050502600045065000270071070000290073712668338AU-EpEBC20140523181334.0020205s2002    mau           001 0 eng    a  2002001475  a1578512549 (alk. paper)  aDLCcDLCdDLCdNEMB  apcc00aHD58.8b.K645 200200a658.4/062211 aKotter, John P.,d1947-14aThe heart of change :breal-life stories of how people change their organizations /cJohn P. Kotter, Dan S. Cohen.  aBoston, MA :bHarvard Business School Press,cc2002.  axiv, 190 p. ;bhbk ;c25 cm.  aIncludes index.0 aIntroduction : the heart of change -- Increase urgency -- Build the guiding team -- Get the vision right -- Communicate for buy-in -- Empower action -- Create short-term wins -- Don't let up -- Make change stick -- Conclusion : we see, we feel, we change. 0aOrganizational change.1 aCohen, Dan S.eJnt auth.