@book{38072,
	author = {Cohen, Dan S.},
	title = {The heart of change field guide :},
	publisher = {Harvard Business School Press,},
	year = {c2005.},
	address = {Boston, MA :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/toc/ecip0512/2005012861.html}
}