TY  - BOOK
AU  - Cava, Roberta
TI  - Dealing with difficult people: how to deal with nasty customers, demanding bosses and uncooperative colleagues 
SN  - 9780975766187
U1  - 158.26/CAV 
PY  - 2008///
CY  - Burleigh Heads, QLD
PB  - Cava Consulting
KW  - Interpersonal communication
KW  - Work
KW  - psychological aspects
KW  - Interpersonal conflict
ER  -