00700nam a22002297a 4500 AU-EpEBC 20130617111901.0 130617b xxu||||| |||| 00| 0 eng d 9780975766187 NEMB NEMB 158.26/CAV EW Cava, Roberta Dealing with difficult people : how to deal with nasty customers, demanding bosses and uncooperative colleagues / Roberta Cava 5th rev. ed. Burleigh Heads, QLD : Cava Consulting, 2008. pbk ; Interpersonal communication. Work psychological aspects. Interpersonal conflict. ddc 36439 36439 0 0 ddc 0 0 MAIN MAIN OS 2013-06-17 Cava Consulting via Biblio.com 21.00 0 158.26/CAV 13713 2014-11-12 00:00:00 1 50.00 2013-06-17 AM