Cava, Roberta <br/><br/>
Dealing with difficult people :  how to deal with nasty customers, demanding bosses and uncooperative colleagues / 
Roberta Cava 
 - 5th rev. ed. 
 - Burleigh Heads, QLD :  Cava Consulting,  2008. 
 -  pbk ; 
<br/><br/><label>ISBN: </label>9780975766187 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication.<br/>Work--psychological aspects.<br/>Interpersonal conflict.
<br/><br/><label>Dewey Class. No.: </label>158.26/CAV