TY  - BOOK
AU  - Eunson,Baden
TI  - Conflict management
T2  - Wiley business tools series
SN  - 9780731406517 (pbk.) :
U1  - 658.3145 22
PY  - 2007///
CY  - Milton, Qld.
PB  - John Wiley & Sons Australia
KW  - Conflict management
N1  - "Bicentennial 1807 - 2007"; Includes bibliographical references and index; Preface --
Introduction --
Conflict: the basics --
Conflict development --
Approaches to managing conflict --
Negotiation: the basics --
Positions, concessions and interests --
Getting ready to negotiate --
Negotiation styles --
Negotiation tools and planning --
Conclusion
ER  -