Working with emotional intelligence /
Daniel Goleman.
- London, UK : Bloomsbury 1998.
- xi, 383 p. ; pbk ; 20 cm.
Includes bibliographical references (p. [331]-372) and index.
Pt. 1. Beyond expertise. The new yardstick -- Competencies of the stars -- The hard case for soft skills. Pt. 2. Self-mastery. The inner rudder -- Self-control -- What moves us. Pt. 3. People skills. Social radar -- The arts of influence -- Collaboration, teams, and the group IQ. Pt. 4. New model of learning. The billion-dollar mistake -- Best practices. Pt. 5. Emotionally intelligent organization. Taking the organizational pulse -- The heart of the performance -- Some final thoughts.