The emotionally intelligent manager : how to develop and use the four key emotional skills of leadership - Caruso, David; Salovey, Peter (San Francisco, CA : Jossey-Bass, 2004)
Learn about the world of emotional intelligence: Emotions and reasoning at work; An emotional blueprint -- Understand your emotional skills: Read people: identifying emotions; Get in the mood: using emotions; Predict the emotional future: understanding emotions; Do it with feeling: managing emotions; Measuring emotional skills -- Develop your emotional skills: Read people correctly: improving your ability to identify emotions; Get in the right mood: improving your ability to use emotions; Predict the emotional future accurately: improving your ability to understand emotions; Do it with smart feelings: improving your ability to manage emotions -- Apply your emotional skills: Managing you: applying your emotional intelligence with others; Building the emotionally intelligent manager -- Appendix 1: Assessing your emotional style -- Appendix 2: Emotional blueprint -- Appendix 3: Further reading and updates.
Includes bibliographical references (p. 253-272) and index.
Keywords: Leadership -- Psychological aspects; Management -- Psychological aspects; Emotional intelligence; Executive ability