The emotionally intelligent manager : how to develop and use the four key emotional skills of leadership /
Emotional skills of leadership
David R. Caruso, Peter Salovey.
- San Francisco, CA : Jossey-Bass, c2004.
- xxi, 294 p. : illus. ; hbk ; 24 cm.
Includes bibliographical references (p. 253-272) and index.
Learn about the world of emotional intelligence: Emotions and reasoning at work; An emotional blueprint -- Understand your emotional skills: Read people: identifying emotions; Get in the mood: using emotions; Predict the emotional future: understanding emotions; Do it with feeling: managing emotions; Measuring emotional skills -- Develop your emotional skills: Read people correctly: improving your ability to identify emotions; Get in the right mood: improving your ability to use emotions; Predict the emotional future accurately: improving your ability to understand emotions; Do it with smart feelings: improving your ability to manage emotions -- Apply your emotional skills: Managing you: applying your emotional intelligence with others; Building the emotionally intelligent manager -- Appendix 1: Assessing your emotional style -- Appendix 2: Emotional blueprint -- Appendix 3: Further reading and updates.