@book{12457,
	author = {Bouma, Gary D. and Ling, Rod.},
	title = {The research process /},
	publisher = {Oxford University Press,},
	year = {c2004.},
	address = {Melbourne, VIC ;},
	edition = {5th ed. /},
	url = {http://www.loc.gov/catdir/enhancements/fy0626/2005275228-d.html}
}