@book{12442,
	author = {Bolton, Robert,},
	title = {People skills :},
	publisher = {Prentice-Hall,},
	year = {c1979.},
	address = {Englewood Cliffs, NJ :},
	note = {"A Touchstone book."},
	url = {http://www.loc.gov/catdir/bios/simon051/86006737.html}
}