People skills : how to assert yourself, listen to others, and resolve conflicts - Bolton, Robert, 1929- (New York : Simon and Schuster, 1986)
"A Touchstone book."
Originally published: Englewood Cliffs, N.J. : Prentice-Hall, c1979. (A Spectrum book)
Includes bibliographical references (p. 280-295) and index.
Keywords: Interpersonal relations; Interpersonal communication