The library's continuous improvement fieldbook :
Laughlin, Sara, 1949-
The library's continuous improvement fieldbook : 29 ready-to-use tools / Sara Laughlin, Denise Sisco Shockley, Ray Wilson. - Chicago, IL : American Library Association, 2003. - ix, 133 p. : ill. ; pbk ; 28 cm.
Includes bibliographical references (p. 131-132).
0838908594
2003010432
Library administration--Handbooks, manuals, etc.
Total quality management--Handbooks, manuals, etc.
Library administration--United States--Case studies.
Total quality management--United States--Case studies.
Z678 / .L34 2003
025.1/LAU
The library's continuous improvement fieldbook : 29 ready-to-use tools / Sara Laughlin, Denise Sisco Shockley, Ray Wilson. - Chicago, IL : American Library Association, 2003. - ix, 133 p. : ill. ; pbk ; 28 cm.
Includes bibliographical references (p. 131-132).
0838908594
2003010432
Library administration--Handbooks, manuals, etc.
Total quality management--Handbooks, manuals, etc.
Library administration--United States--Case studies.
Total quality management--United States--Case studies.
Z678 / .L34 2003
025.1/LAU
