Dealing with difficult people :
Cava, Roberta
Dealing with difficult people : how to deal with nasty customers, demanding bosses and uncooperative colleagues / Roberta Cava - 5th rev. ed. - Burleigh Heads, QLD : Cava Consulting, 2008. - pbk ;
9780975766187
Interpersonal communication.
Work--psychological aspects.
Interpersonal conflict.
158.26/CAV
Dealing with difficult people : how to deal with nasty customers, demanding bosses and uncooperative colleagues / Roberta Cava - 5th rev. ed. - Burleigh Heads, QLD : Cava Consulting, 2008. - pbk ;
9780975766187
Interpersonal communication.
Work--psychological aspects.
Interpersonal conflict.
158.26/CAV
